Responsible Gaming Comes First at Primaplay
Deposit limits, timeouts, self-exclusion and 18+ verification, built into every AUD account we run for Australian players.
How We Support Responsible Play
Last updated: September 29, 2026
Pokies and live tables should stay entertainment, not a way to chase losses or fix money problems. Here is exactly how Primaplay helps Australian players keep control, and where to go if things stop feeling fun.
Age verification: 18+ only, no exceptions
Every Primaplay account is restricted to players aged 18 and over. During registration and again before larger withdrawals, we may ask for a copy of a driver's licence, passport or other government-issued ID to confirm your date of birth. This isn't optional paperwork, it's a hard gate. Accounts that fail age checks are closed and any deposits are returned. If you're setting up an account for a family member or on a shared device, make sure it's your own details on file, not someone under 18.
Deposit limits: decide your ceiling before you play
You can set a daily, weekly or monthly deposit cap on your Primaplay account from the account settings page. Once it's set, the system blocks further PayID, POLi, card or crypto deposits until the period resets, regardless of how you're feeling in the moment. This is the single most useful tool most players never bother to switch on until after a rough session. Turn it on before you need it.
- Daily, weekly and monthly deposit limits, adjustable from your account dashboard
- Lowering a limit takes effect immediately
- Raising a limit involves a short cooling-off period before it applies, by design
- Loss limits and session reminders can be requested through support
Timeouts and self-exclusion
If you need a break, you have two options. A timeout locks your account for a set period, typically 24 hours up to 30 days, and you'll be logged out automatically. Self-exclusion is longer and firmer: your account is suspended for a minimum period you choose, marketing emails and SMS stop, and reactivating early isn't possible even if you ask. Both options are free, confidential and can be requested through customer support without needing to explain the reason.
Warning signs worth taking seriously
Problem gambling rarely announces itself. It usually shows up as smaller signals that add up over weeks: chasing a loss with a bigger deposit, lying about how much time or money went into a session, using rent or bill money for pokies, feeling irritable when you try to stop, or gambling to escape stress rather than for fun. If two or three of these sound familiar, it's worth pausing and using one of the tools above, or reaching out for outside support.
Free, independent support: Gambling Help Online
Gambling Help Online is a free, confidential counselling service for anyone in Australia affected by gambling, whether that's your own play or someone else's. It's independent of Primaplay and any other operator. You can call 1800 858 858, any time, day or night, or visit https://www.gamblinghelponline.org.au/ for live chat, self-assessment tools and local face-to-face referrals. There's no cost, no judgement and no obligation to keep playing with us or anyone else afterwards.
| Tool | What it does | How to access |
|---|---|---|
| Deposit limit | Caps how much you can deposit per day, week or month | Account settings |
| Timeout | Short account lock, 24 hours to 30 days | Contact support |
| Self-exclusion | Longer suspension, marketing stops, no early reversal | Contact support |
| Gambling Help Online | Free independent counselling and chat | 1800 858 858 / gamblinghelponline.org.au |
Where else to look
For details on how we verify identity and handle documents during sign-up, see our About Primaplay page. If limits or bonus wagering ever feel unclear, our Terms and Conditions spell out the full rules, and our Bonus page explains how the welcome package and free spins actually work, T&Cs apply. Ready to play within a limit you're comfortable with? Head to Register and set your deposit cap as the first thing you do.